Secretariat Services
We handle, on your behalf, the large volume of interactions with the general public that arise as you use the web. Our services range from campaign administration to corporate social media management and monitoring.
Campaign Management
- Inquiry management via email and telephone
- Support for prize draw administration and prize shipping
E-commerce Operations
- Outsourced operations ranging from inventory management to shipping
Social Media Management & Monitoring
- Content moderation for social media posts
- Outsourced management of various social media accounts
Case Studies
カゴメ ナポリタンスタジアムⓇ 2025 Secretariat
カゴメ株式会社
We managed the secretariat operations for a project that invited Napolitan pasta dishes made with カゴメ tomato ketchup from across Japan. Web voting then selected the dishes to represent Japan in two categories: “Classic Napolitan” and “Unique Napolitan." As this project involved running multiple related campaigns simultaneously, our scope of work was extensive, including shipping promotional materials, sending emails, negotiating with stores, coordinating interview schedules, and aggregating application data. Since this was a long-term secretariat operation lasting approximately nine months from the start of applications to the award ceremony, we frequently handled urgent requests and additional requirements as situations changed. We provided careful and prompt responses, demonstrating our ability to manage comprehensive, long-term contest-style projects without issue.
アイリスオーヤマ 富士山の天然水: Mizu-mikuji Campaign Site Production
アイリスオーヤマ株式会社
We produced a “Mizu-mikuji” (water fortune) campaign site for users who purchased アイリスオーヤマ’s “富士山の天然水” bottles, featuring prizes totaling 10 million yen. In this mileage-style instant-win campaign, users register the serial numbers from the 2D codes on the bottles and collect points on their My Page in LINE. We designed a luxurious overall aesthetic and created animations where users shake a fortune slip to see their results, adding an element of fun to the experience.
Ribbon bon EC Site Renewal and Operational Support
宝本商事株式会社
We provided operational support and a site renewal for Ribbon bon, an e-commerce site specializing in the sale of original ribbons. Our operational support focused on behind-the-scenes assistance, including managing search and shopping ads as well as email distribution. Additionally, in August 2024, we carried out a site renewal due to the aging of the existing e-commerce site. Using Shopify, we completed the construction quickly, moving from requirements definition to launch in approximately one and a half months.
Other Services
We extract current issues through quantitative and qualitative analysis. The key to turning them into improvement plans lies in forming hypotheses to decide what to research and analyzing the causes behind the aggregated data. Our information design staff handle this work, so the analysis results are reflected in the information architecture without gaps or omissions.
To make your website a tool for maximizing revenue, we develop roadmaps that address critical challenges. These include ensuring effective communication between relevant departments and aligning website goals across the organization.
We provide a wide range of services, from developing backend systems for promotions and campaigns to building and customizing Content Management Systems (CMS) for owned media. We also implement web systems that integrate with business systems and social media.
We support website operations in various ways, including an on-site model with our staff stationed at your location, an outsourcing model, and SEO implementation.
We design, build, maintain, and operate servers and networks optimized to host your website. We have run our proprietary managed hosting service "FORTS" for more than 15 years. Drawing on that experience, we can do the same for various cloud environments, including AWS and GCP, tailored to your needs.
We handle, on your behalf, the large volume of interactions with the general public that arise as you use the web. Our services range from campaign administration to corporate social media management and monitoring.
Depending on your needs, we build websites using SaaS no-code website builders (such as STUDIO or Wix) to reduce initial and maintenance costs and shorten development timelines.