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Our Approach to DX

About Our DX Initiatives

株式会社フォーク
President and Representative Director, Go Sato

DX Promotion Vision

Today, the evolution of IT is connecting information regarding people, things, and events, giving rise to new services and business models that offer a strong competitive advantage. We believe this trend toward digitalization will significantly impact societal challenges and the services we provide. Our goal is to become a digital solutions company that integrates data and technology to solve customer challenges. In particular, we believe that by improving our internal environment and productivity through digital technology and data utilization, we can build a framework to continuously provide higher-value-added services. We will not cling to conventional business models; instead, we will proactively adopt new ideas and technologies to challenge ourselves to create new value.

DX Promotion Strategy

1. Improving operational efficiency, optimal resource allocation, and communication through internal data utilization

  • We will digitize individual skills and workload status to enable efficient assignment and optimal resource allocation. Furthermore, by sharing data across departments, we will build a cross-functional collaborative structure. Through these initiatives, we aim to increase sales per employee.
  • By digitizing employee profiles highlighting individual strengths and career plans, we aim to improve communication, prevent mismatches in placement, and create a workplace where our employees can work comfortably.

2. Improving operational efficiency through the utilization of DX tools in production

By utilizing DX tools (primarily cloud services, SFA, MA, and CRM), we aim to reduce workloads and shorten delivery times, thereby increasing sales per employee.

3. Mutually promoting business and employee growth through the use of the latest technologies

As an IT company, we will first test the latest technologies, such as generative AI, internally through early-stage verification, accumulating knowledge and applying it to improve operational efficiency. Furthermore, we will build an advanced system for using these technologies in compliance with international management standards. This will allow us not only to apply them to our business but also to give employees opportunities to master the latest technologies and take on new fields, creating a rewarding work environment.

DX Promotion Structure

1. Organizational Structure

  • Establishment of a DX Promotion Task Force We will appoint one of our Executive Officers to lead DX promotion. The team will also include support members, such as other business and operations executives and in-house data scientists.

  • Progress Management via Management Meetings We view DX as a company-wide goal and will manage its progress through management meetings.

2. Definition of Required Talent and Training/Acquisition

We define the talent we need as follows:

  • “People proficient in digital technology and data utilization”
  • “People who have acquired knowledge of DX tools”
  • “People who understand the importance of AI management and quality control and can use technology properly”

To develop such people, we will implement company-wide training sessions and other programs. We will also strive to secure talent through recruitment.

Resources and Infrastructure for DX

  • We will build a system to centrally manage and utilize employee skills, workload status, etc., across the entire company.
  • We will secure the necessary company-wide budget so that new IT tools and technologies can be verified and implemented promptly when we introduce them.
  • Establish and continuously improve management systems in line with QMS and AIMS certification requirements, to pursue the safe and secure use of generative AI and improve service quality.
  • Implement security measures in line with ISMS certification and Privacy Mark requirements.

DX Promotion Performance Indicators

We have established performance indicators for DX promotion and will regularly monitor progress. ※ Definitions for various indicators will be reviewed as necessary.

  • Indicator for increasing sales per employee: Sales per employee (JPY)
  • Indicator for creating a comfortable and rewarding work environment for employees: Employee retention rate (%) ※ Retention rate = 100 - turnover rate

DX Promotion Status

We began publishing this page on October 1, 2023. We will share updates on our DX progress on our News page.

Latest News (August 3, 2026)