Secretariat Services
From campaign administration to corporate social media management and monitoring, we handle on your behalf the large volume of interactions with the general public that arise as you use the web.
## Campaign Management
- Inquiry management via email and telephone
- Support for prize draw administration and prize shipping
## E-commerce Operations
- Outsourced operations ranging from inventory management to shipping
## Social Media Management & Monitoring
- Content moderation for social media posts
- Outsourced management of various social media accounts
## Case Studies
- [カゴメ ナポリタンスタジアムⓇ 2025 Secretariat](https://www.fork.co.jp/en/case/072.html) / カゴメ株式会社 (Secretariat & Operations): End-to-end secretariat services for a nationwide contest inviting eateries across Japan to submit Napolitan pasta dishes made with カゴメ tomato ketchup, followed by public web voting to crown champions in the "Classic Napolitan" and "Unique Napolitan" categories. With multiple linked campaigns running concurrently, operations spanned promotional kit distribution, email communications, restaurant coordination, media interview scheduling, and entry data aggregation. Over the nine-month operational period from entry opening to the final award ceremony, our team responded flexibly and promptly to evolving requirements—ensuring smooth execution across every phase of this large-scale national contest.
- [アイリスオーヤマ 富士山の天然水: Mizu-mikuji Campaign Site Production](https://www.fork.co.jp/en/case/070.html) / アイリスオーヤマ株式会社 (System Development, Design & Website Management, Server Construction & Maintenance, Secretariat & Operations): "Mizu-mikuji" (water fortune) campaign website for purchasers of アイリスオーヤマ's "富士山の天然水" bottled water, featuring prizes totaling 10 million yen. In this mileage-style instant-win promotion, participants scan 2D serial codes on the bottles to accumulate points via their LINE My Page. A celebratory visual design and interactive fortune-slip animations create a playful, rewarding user experience.
- [Ribbon bon EC Site Renewal and Operational Support](https://www.fork.co.jp/en/case/067.html) / 宝本商事株式会社 (Shopify EC Development, Design & Website Management, Secretariat & Operations): Operational support and platform renewal for Ribbon bon, an e-commerce site specializing in original ribbons. Ongoing operational assistance covers back-office marketing workflows, including search and shopping ad management as well as email newsletter distribution. In August 2024, to replace the aging legacy store, our team rebuilt the e-commerce site on Shopify—completing the entire process from requirements definition to launch in approximately six weeks.
### Other Services
Analysis & Measurement
Quantitative and qualitative analysis is used to extract current issues. The key to turning them into improvement plans lies in forming hypotheses to decide what to research and analyzing the causes behind the aggregated data. Our information design staff handle this work, so the analysis results are reflected in the information architecture without gaps or omissions.
Strategy
To make your website a tool for maximizing revenue, we develop roadmaps that address critical challenges. These include ensuring effective communication between relevant departments and aligning website goals across the organization.
Development
Our capabilities span from developing backend systems for promotions and campaigns to building and customizing Content Management Systems (CMS) for owned media. We also implement web systems that integrate with business systems and social media.
Design & Website Management
Multifaceted support is available for website operations, including an on-site model with our staff stationed at your location, an outsourcing model, and SEO implementation.
Server Construction & Maintenance
Optimal servers and networks are designed, built, maintained, and operated to host your website. We have run our proprietary managed hosting service "FORTS" for more than 15 years. Drawing on that experience, we can do the same for various cloud environments, including AWS and GCP, tailored to your needs.
Contact Center
From campaign administration to corporate social media management and monitoring, we handle on your behalf the large volume of interactions with the general public that arise as you use the web.
Website Construction Using No-Code Tools
Depending on your needs, we build websites using SaaS no-code website builders (such as STUDIO or Wix) to reduce initial and maintenance costs and shorten development timelines.